FAQs
Q: What are preventative services?
A: In addition to treating you when you are sick, your medical provider can follow a program designed to help you stay healthy. A preventive service might be a test or it might be advice from your doctor. Preventive services can include the following:
- Tests (also called screenings) to check your general health or the health of certain parts of your body
- Measurements of weight, cholesterol levels and blood pressure
Advice about diet, exercise, tobacco, alcohol and drug use, stress and accident prevention - Well child exams, including immunizations
- Gynecological testing, including pap and breast exams
- CDL and sports physicals
Q: How do I refill my prescription?
A: Call your pharmacy during normal office hours for prescription refills. If necessary, the pharmacy will call our office for authorization. Please allow 72 hours for our office to process your request. Some medications will not be refilled and will require you to make an appointment to see your provider.
Q: How do I find out the results of my tests?
A: Lab services are provided at the center and require an order from your primary care provider. Appointments are required for all lab services.
Normal lab results will be mailed to you within 2 weeks. Abnormal lab results will require you to make an appointment with your medical provider to review the results. For confidentiality reasons, HIV test results (both positive and negative) must be given in person at the center.
Q: How can I get a copy of my medical records?
A: Requests for copies of your records require your written authorization. All record requests will be processed within 30 days from the request. We forward applicable copies of your records to any physician we may refer you to at no charge to you. If you request additional copies, there may be a charge for these records.
Q: What insurances do you accept?
A: We are happy to process your insurance forms for you. Healthcare insurance is intended to cover some, but not all, of the cost of your medical care. Most plans include co-insurance, a deductible and/or other expenses that must be paid by the patient. If you have insurance, please bring your plan information with you each time to assure that you receive the maximum benefits to which you are entitled. After you have received treatment, you will be asked to pay any costs not covered by your health insurance.